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ETS Testing Programs & Products

What test did you have questions about?

 

ParaPro Assessment Contacts for Test Takers

Before contacting us, please determine who you need to contact.

Contact the ParaPro Program for help with:

  1. test center registration
  2. test preparation
  3. test center procedures
  4. reporting issues after testing

Contact Prometric® for help with all Parapro test at home issues, including:

  • ParaPro test at home registration
  • rescheduling your at home testing date or time
  • reporting issues with the ProProctor® application
  • questions about the system requirements for at home testing
  • technical problems detected by the ProProctor system readiness check

ParaPro Customer Service representatives are available Monday–Thursday, 8 a.m.–6 p.m. U.S. Eastern Time, and Friday 8 a.m.–4 p.m. U.S. Eastern Time. Recorded information is available 24 hours a day if you use a touch-tone phone. Phones are busiest between 11 a.m. and 2 p.m. and all day on Monday.

Email: Questions and Comments for the ParaPro Assessment
Phone:

1-800-772-9476
for test takers in the United States, U.S. Virgin Islands, Puerto Rico and Canada

1-609-771-7395
for test takers in all other locations

Fax: 1-609-771-7906 or 1-609-771-0581
Mail: ETS – ParaPro Assessment; P.O. Box 6051; Princeton, NJ 08541-6051
Overnight Mail: ETS – ParaPro Assessment; Distribution and Receiving Center; 225 Phillips Boulevard; Ewing, NJ 08628-7435

 

For all written correspondence, include the following information exactly as you entered it when you registered to test:

  • name
  • address
  • date of birth
  • test date
  • candidate ID number (if known)
  • phone number (U.S. residents only)

Registration and scheduling department

 

Toll-free Phone: 1-800-813-6779
United States, U.S. Territories and Canada

 

Testing accommodations

 

Phone: 1-800-789-9947

 

Technical support

If you require technical support before or during your exam, please visit the ProProctor help center or call 1-800-226-7958.

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